The Public Side LLC
Client Services Agreement
Version 2026-09-02b
Parties
This agreement is between The Public Side LLC, an Oklahoma limited liability company (“we,” “us”), and the business named in this signup (“you”). It starts when you sign below and we receive payment.
Hours
Our business hours are 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday, excluding U.S. federal holidays. We count time only during those hours. “24 business hours” means 24 hours of that clock (three weekday sessions of 8:00 a.m. to 5:00 p.m. Central Time). A photo, review, email, or approval received after 5:00 p.m. Central Time, or on a Saturday, Sunday, or U.S. federal holiday, is treated as received at 8:00 a.m. Central Time on the next business day. Access calls, setup calls, and other meetings are scheduled only during business hours. We may close additional days with notice by email; those days are not business days. Unless a section says otherwise, we complete the actions we are obligated to perform under this agreement within 24 business hours of receiving what we need from you (including a usable photo or a review to answer).
What we do
We run the public side of your business: up to 12 jobs per month, each posted to Google Business Profile, Facebook, and Instagram (36 placements) using photos and video you send; replies to Google reviews as described below; and a monthly activity report. We crop, caption, and schedule, generally within 24 business hours of a usable photo, subject to the monthly job cap. We do not send review-request or marketing texts to your customers on your behalf. We do not run paid ads unless we agree separately in writing.
Posts
Each month includes up to 12 jobs. Each published job is posted to Google Business Profile, Facebook, and Instagram (36 placements). Only photos and video we actually publish count toward that 12. Files we refuse, crop-reject, or you withdraw under Photos and video do not count. Unused jobs do not carry over. If you send fewer than 12 usable photos in a month, we post what we receive and the unused jobs expire at the end of that month. Extra jobs beyond 12 are quoted separately and, if purchased, also do not roll over unless we agree in writing.
Review replies
We reply to 4- and 5-star Google reviews within 24 business hours of the review. For reviews of 3 stars or below, we draft a reply within 24 business hours and wait for your approval before posting; time spent waiting on you does not count toward those 24 business hours. You may change this instruction later in writing (email or self-service is enough). A change in self-service is an amendment to this section. We do not ask your customers for reviews. If you ask (in person, on a receipt, or from your own number), you are solely responsible for how you do that.
Use of AI
We use artificial intelligence tools, including Grok and similar systems, to process the photos and video you send, draft captions, suggest posting times, and draft review replies, and to otherwise perform the services. You acknowledge and agree that such tools may generate, select, or publish content on your public accounts as part of the services. Artificial intelligence may be inaccurate or incomplete. You remain responsible for the accuracy of the photos, names, prices, and other facts you provide. We do not ourselves train or fine-tune AI models on your content. We use third-party tools (including Grok) to perform the services. Those providers have their own terms; where they offer a training opt-out or a private or API mode, we will use it. Once a post is live on your public accounts, it may be seen and used like any other public web content. We do not sell your files. You consent to this use of AI.
Confidential and sensitive information
You are solely responsible for safeguarding sensitive and confidential information belonging to you, your customers, employees, and any third party. You will not send us, by text, email, or otherwise, any material that is or could reasonably be regarded as confidential, proprietary, or sensitive, or that is not intended for public marketing use. That includes, without limitation, payment card or bank information, Social Security or tax identification numbers, medical or health information, customer account numbers, unlisted personal addresses or phone numbers, interior security details, legal files, and any document or image a reasonable person would not expect to appear on Google, Facebook, or Instagram. Content you send may be posted publicly. If you send restricted material, you assume all risk arising from that transmission, and we may decline to use it or delete it without notice. We are not your privacy officer and we have no duty to screen submissions for confidential matter.
Photos and video
You will only send photos and video that you have the right to use in public advertising, including rights from the person who took them (for example, an employee or contractor). You grant us a license to crop, caption, schedule, and publish that material on your Google, Facebook, and Instagram accounts for the term of this agreement. You will not send, and we may refuse or delete without notice, material that includes: identifiable faces of customers, bystanders, or minors; children’s rooms or school information; medical or health information; payment cards, mail, or identity documents; license plates; alarm panels or other security details; or anything a reasonable person would not expect to appear in an advertisement. If people appear, you represent you have their permission to use their likeness for your marketing, or that they are not identifiable. Do not send pictures of minors. Interior photos of a private home should show the work, not the household. We may crop, blur, or decline a file. We have no duty to find every sensitive detail. If we post what you sent in good faith and a third party objects, you will handle the claim and indemnify us, including takedown costs. You remain responsible for the accuracy of names, prices, licenses, and other facts in what you send and in captions we draft from it.
Texts
You text job photos to (405) 766-6701 from the worker numbers you listed. We reply to those same numbers. That is the service, not an add-on: we received a file, we need another shot, or a Friday nudge if a week is quiet. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel, HELP for help. You and your workers are responsible for carrier message, MMS, and data charges. We do not charge extra for ordinary inbound photos. We do not send marketing texts. We do not send review-request texts. We do not text your customers.
What you do
You text photos from the phone numbers you listed to (405) 766-6701. You stay Owner of every account. You grant us Editor or Manager access. You never give us passwords. Photo and video rights are as stated in Photos and video.
Fees
Month to month is $597 per month, billed in advance. A 90-day start is $1,791 paid up front. If Google, Facebook, or Instagram still need to be built, account setup is included (the usual $397 is waived). Extra jobs beyond 12 are quoted separately. Fees already paid are not refunded except as required by law.
Term
You may cancel in self-service (signup email and access code) or by email. Service continues through the end of the period already paid — the current month on month-to-month, or the remainder of a 90-day start. Then billing stops and we stop posting. Fees already paid are not refunded except as required by law. If you revoke access, we pause until it is restored. Paused time does not extend a prepaid term.
No guarantees
We do not promise search rankings, a number of reviews, or a volume of leads. We post what you send, professionally. Platforms (Google, Meta) can change or restrict accounts; we are not liable for that.
Liability
Our total liability is limited to the fees you paid us in the prior 90 days. We are not liable for lost profits, lost data, or platform bans outside our control. Nothing in this agreement limits liability that cannot be limited under Oklahoma law.
Law
Oklahoma law governs. Venue is Oklahoma County, Oklahoma. If a piece of this agreement is unenforceable, the rest still stands.
Signature
Typing your name and checking the box is your electronic signature under the federal E-SIGN Act and Oklahoma’s Uniform Electronic Transactions Act. You are authorized to bind the business named in this signup.
Contact
Questions: hello@thepublicsidellc.com or (405) 254-8292, 8–5 CT weekdays.
Clients sign this during signup. Work starts only after signature and payment.
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